We initiate refunds within 3-5 business days from the requested date, refunding the amount to the original mode of payment used during booking. The mode of refund may vary depending on the specific circumstances of each case.
To be eligible for a full refund, customers must submit a Refund/Cancellation Request to [email protected] within 7-14 days from the original booking date. Requests received within this timeframe will be considered for a full refund of the paid amount.
Refund requests made beyond the 7-14 day timeframe may be subject to a partial refund. The refund amount will be determined based on the specific circumstances of the request, ranging from 0% to 50% of the payment amount.
The maximum period for submitting a refund or cancellation request is 30 days from the original booking date. Requests received after this period may not be eligible for any refund.
Certain services or products offered by Health Mudraa Pvt Ltd may be non-refundable. Any such exceptions will be clearly communicated at the time of booking or purchase.
In some cases, a processing fee may apply to refund transactions. Any applicable fees will be deducted from the refund amount or communicated to the customer prior to processing the refund.
We will communicate the status of your refund request via email or other contact information provided. Please ensure the contact details are accurate and up to date to facilitate smooth communication.
If you believe that you are entitled to a refund that has not been processed or if there is a discrepancy in the refunded amount, please contact us immediately at [email protected]. We will investigate the matter promptly and provide assistance accordingly.
Health Mudraa Pvt Ltd shall not be liable for any delay or failure to perform its obligations under this policy due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, or natural disasters.
For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at [email protected]. Our team will be happy to assist you with any queries.