Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of Health Mudraa Pvt Ltd's website, products, and services. By accessing or using our website and services, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website and services.

2. Definitions

• You or Your: Refers to you as the user, whether registered or not.
• Health Mudraa, us, we, Company, Our: Refers to Health Mudraa Pvt Ltd.

3. User Consent

By registering, using our products, or clicking on the 'I accept' or 'I agree' tab, you consent to the collection, storage, processing, disclosure, and transfer of your information as described in our Privacy Policy. You affirm that you are 18 years of age or older and capable of entering into this legally binding agreement.

4. Age Requirement

You must be at least 18 years of age or older to register and use our services. By using our website and services, you affirm that you meet this age requirement. If you are under 18 years of age, you may use our services only with the involvement of a parent or guardian.

5. User Responsibilities

• You agree to provide accurate, current, and complete information during registration and use of our services.
• You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.
• You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

6. Prohibited Activities

• You agree not to engage in any activity that could harm, disable, overburden, or impair our website or services, or interfere with any other party's use and enjoyment of them.
• You agree not to use automated systems or software to extract data from our website for commercial purposes without our prior written consent.

7. Intellectual Property

• All content on our website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Health Mudraa Pvt Ltd or its content suppliers and is protected by copyright laws.
• You may not reproduce, modify, distribute, display, perform, or prepare derivative works based upon, or exploit, any part of the content without our prior written consent.

8. Modifications to Services

• We reserve the right to modify or discontinue, temporarily or permanently, our website or services (or any part thereof) with or without notice.
• You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuance of our website or services.

9. Updates to Terms and Conditions

• We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or services following the posting of any changes constitutes acceptance of those changes.

10. Termination

• We may suspend or terminate your access to our website or services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
• Upon termination, your right to use our website and services will immediately cease.

11. Limitation of Liability

In no event shall Health Mudraa Pvt Ltd, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of our website or services.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in the State of Karnataka.

13. Data Retention

We retain your account and inquiry data for as long as your account remains active, and for up to three (3) years after account closure or after an inquiry is last updated, to allow for dispute resolution, fraud prevention, and compliance with legal and accounting obligations. After this period, data is deleted or anonymized except where a longer retention period is required by applicable law. Patients may request earlier deletion via our data deletion request page; doctors may request account deletion from their account settings, subject to retention needed for completed payment or legal records.

14. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Health Mudraa Pvt Ltd regarding your use of our website and services, superseding any prior agreements between you and us.

16. Contact Us

For any questions about these Terms and Conditions, please contact us at healthmudraa.com.